Recent Posts

69507 post(s) found

Nov 5, 2014

Dan [Emeritus] 5539 posts

Topic: General / Customer Support Forum Hotline 2014

Hi James – Suz is looking into it now!

 
Nov 5, 2014

James 0 posts

Topic: General / Customer Support Forum Hotline 2014

Hate to pile on, but…
I emailed you on Oct. 8 about why my order for the Watchmen Artifact Edition that I placed on August 11 for $60 was then charged $80 without notice.(Order #250900)
I was curious on the status of my return/exchange for the Kubert Tor Artist Edition. I shipped out the damaged copy back to you a while ago.(Order #252167/Order #247429)
And finally, why was my order for the Manhunter Artist Edition cancelled without notice? Would’ve been nice to have that shipping out today, but now I have to track down a copy elsewhere.(Also Order #247429)

 
Nov 4, 2014

emeraldknyght 1085 posts

Topic: General / Customer Support Forum Hotline 2014

oh my god! You did it again today. You charged my credit card 43 items and my preferences say 10. I’m sorry but you people can’t get act together. I don’t have a lot of money and I don’t have a ton of credit on my credit card so being charged with nothing shipping for the third time in eight days is too frustrating. I’m done I thought I was coming back but I’m done with you. Hey Susan how about getting that credit to as soon as possible. Thank you and have a nice day and life

 
Nov 4, 2014

emeraldknyght 1085 posts

Topic: General / Customer Support Forum Hotline 2014

there is a charge to my Canadian credit card of $42.73. I do not see a shipment generated.is there a forthcoming credit or is there a shipment in the mail I don’t know about.the site states there are 3 items available to ship to me the week of November 4th.please work on fixing your bugs and in the interim cancel all comics to be shipped to me. I really don’t understand the difficulty.

 
Nov 3, 2014

Dan [Emeritus] 5539 posts

Topic: General / SITE CHANGES / bugfixes

I should qualify that:

“wrong or broken in a NEW way”

We know a zillion things are wrong or broken, hence our slow overhaul.

 
Nov 3, 2014

Dan [Emeritus] 5539 posts

Topic: General / SITE CHANGES / bugfixes

Hey Folks,

Suz & I are going to be making gradual changes to HeavyInk’s UI (we just rolled out a bunch of minor edits to a bunch of product pages – everything worked fine in development and we’re checking to make sure it’s all still fine in production), if you see anything that looks wrong or broken (we haven’t really done much browser testing, for instance), please shoot us an email or post something here.

Thanks!

 
Nov 1, 2014

Susanc [Owner] 206 posts

Topic: General / Titles are missing or pointing to the wrong location

Revival#25

Saga 19

Both now in the correct place

 
Nov 1, 2014

Susanc [Owner] 206 posts

Topic: General / Titles are missing or pointing to the wrong location

Kimi Ni Todke This series has been fixed

 
Nov 1, 2014

Susanc [Owner] 206 posts

Topic: General / Customer Support Forum Hotline 2014

Hi everyone, I have been buried in a few business issues. I am working this weekend to clean up my emails and any concerns or complaints.

My apologies for my absence.
Susan

 
Oct 30, 2014

John 0 posts

Topic: General / Customer Support Forum Hotline 2014

I have had two orders ( #249769 Silver Surfer Buscema IDW AE & # 252234 John Romita Amazing Spider Man Artifact Ed ) cancelled with no notification from you?? I emailed you about the Silver Surfer yesterday and now the Spider-Man book has been cancelled also! I want to purchase both of these books from you at the price I originally ordered them at … is this possible or what? Why are my orders being cancelled?

 
Oct 30, 2014

emeraldknyght 1085 posts

Topic: General / Customer Support Forum Hotline 2014

Copy of my contact email just sent to perhaps expedite an answer.
“hey Susan or whoever else is going to be answering this email. It’s not a lot of money but you have duplicate charges on my Visa credit card; $21 which is going to be hitting tomorrow morning for $42 which is going to be hitting either tomorrow afternoon or at the latest on Monday. Checking my orders statuses it appears that you backed off my order for 3 comics and we’re sitting in pending status for next week yet i am still charged even though nothing shipped. In addition there is a pending $42 charge for items i cancelled out of my cart and i assume have not shipped.Could you please explain why you’re charging me?I cancelled my other items out of my cart. This is very frustrating”

 
Oct 29, 2014

Anna 1 posts

Topic: General / Customer Support Forum Hotline 2014

Hi, I sent a customer support request last Friday about a shipment issue last Friday (two shipments generated in one month, charged, yet only one received.) Any word yet?

 
Oct 29, 2014

Susanc [Owner] 206 posts

Topic: General / Titles are missing or pointing to the wrong location

Afterlife with Archie Magazine

Thanks Ran!!! It wasn’t in the system but it is now.

 
Oct 29, 2014

Susanc [Owner] 206 posts

Topic: General / Titles are missing or pointing to the wrong location

I found the new release of the SHIELD hanging out with the old shield.

You can find the new issues at:

S.H.I.E.L.D.

 
Oct 29, 2014

Susanc [Owner] 206 posts

Topic: General / New SHIELD series?

Thanks Chandler! I found it hanging out with the old shield.

You can find the new issues at:

S.H.I.E.L.D.

 
Oct 29, 2014

ran 226 posts

Topic: General / Titles are missing or pointing to the wrong location

found them yet?

 
Oct 28, 2014

Susanc [Owner] 206 posts

Topic: General / Customer Support Forum Hotline 2014

I will fix it tomorrow morning.
-Susan

 
Oct 28, 2014

emeraldknyght 1085 posts

Topic: General / Non-superhero comics

Alex Grecian, who wrote Proof for Image comics and is a New York Times best selling author with the Murder Squad books, and Riley Rossmo, one of the pre-eminent horror artists with Rebel Blood, Green Wake and BEDLAM are back with a new book at Image based on the like of RASPUTIN. It has me back ordering after an almost 2 year hiatus.

 
Oct 28, 2014

emeraldknyght 1085 posts

Topic: General / Last weeks:SHIPPING ANNOUCEMENT

crap. 19 days later and the bug is still in effect. sorry. cancelled everything in my cart til it’s fixed. This early shipping generation has a HUGE effect on my dollar per comic cost.

 
Oct 28, 2014

emeraldknyght 1085 posts

Topic: General / Customer Support Forum Hotline 2014

ohoh. I have an order generated for 3 comics. My preferences say do not ship til 10 or more. I am paying $22 canadian for 3 comics. That’s $7 each for a comic (with your discount). If you can’t honor my preferences you shouldn’t be charging my card. If you had sent the 10 comics I wanted to complete the order it would have been more beneficial. 10 comics cost $10 to ship. 3 comics cost $10 to ship. Why would I want to pay $10 shipping for 3 comics? ugh.

 
Oct 28, 2014

emeraldknyght 1085 posts

Topic: General / First Comics You Read

my first comic was a Hulk/Avengers book, Hulk 128 where the Hulk was in danger of causing a fissure of the San Andrea’s fault and the avengers were trying to stop him. I remember being especially impressed with Goliath. I think I was 7.

 
Oct 28, 2014

emeraldknyght 1085 posts

Topic: General / Customer Support Forum Hotline 2014

Hey powers that be. Haven’t placed an order in quite a bit. I have a pending order of three items that state a shipment generated and I have 6 items in my cart. I have my preferences set for shipping eery 10 items or more. Can you tell me if a shipment was generated for only 3 items or do I have to add one more item to my cart to generate in the system? Thanks.

 
Oct 28, 2014

Tesseract 4766 posts

Topic: General / Last weeks:SHIPPING ANNOUCEMENT

Holy crap! Hey Bast! How have you been?

 
Oct 26, 2014

Bast 3353 posts

Topic: General / First Comics You Read

My story is very similar. As a child, my Mom brought home a big box of comic books from a rummage sale. Batman, superman, fantastic 4, spiderman…They got read over and over until they fell apart.

 
Oct 26, 2014

Bast 3353 posts

Topic: General / Last weeks:SHIPPING ANNOUCEMENT

Hi Tess! Good for you. Still following your dreams and now someone to share it with. Congratulations!