Recent Posts

69562 post(s) found

Feb 3, 2015

Gus [Emeritus] 4326 posts

Topic: General / Customer Support Forum Hotline 2014

@tr1plej – added more of each of those.

 
Feb 3, 2015

Gus [Emeritus] 4326 posts

Topic: General / Subscription bug

@David – Added one.
https://heavyink.com/comic/39142-Dying-And-The-Dead-2

 
Feb 2, 2015

David 1454 posts

Topic: General / Subscription bug

Thank you Susan, can I order an Issue #2 of Dying and the Dead? It is currently out of stock as well….

 
Feb 2, 2015

Gus [Emeritus] 4326 posts

Topic: General / Customer Support Forum Hotline 2014

Our system shows Out of Stock if all copies are spoken for and it doesn’t think it can order them. BUT, it should see those as orderable because we haven’t hit FOC yet. So there’s a problem in the orderability code that needs fixing (maybe Diamond made some minor change to their formatting that is throwing our system off).

Meanwhile, I would have already manually ordered those, but I’ve got an error on Diamond’s end.

So I’ve made a note to manually order them when that clears up (which I suspect will happen quicker than the other fix on our end.)

 
Feb 1, 2015

tr1plej 29 posts

Topic: General / Customer Support Forum Hotline 2014

Southern Cross #1 and Halogen #1 were added to the solicits last month(January) but are already ‘Out of Stock’. Is this normal, is HeavyInk limited in the amount they are allowed to order?

 
Jan 31, 2015

Susanc [Owner] 206 posts

Topic: General / Subscription bug

I have also added more wytches #4 – so you will see your sub update in a day or so – if not manually added to make sure.

-susan

 
Jan 31, 2015

Susanc [Owner] 206 posts

Topic: General / Subscription bug

Hi David,
Yes you can, I ordered 5 more copies.

Rich,

This was a mistake on my part and it has been fixed. Please see the latest forum post from me.

 
Jan 29, 2015

Rich 44 posts

Topic: General / Subscription bug

I’m seeing Unwritten: Apocalypse #12 being listed as “Running late”. It was released yesterday.

 
Jan 28, 2015

David 1454 posts

Topic: General / Subscription bug

Can I order Nameless Issue #1 still?

 
Jan 25, 2015

VioletHyena 0 posts

Topic: General / Subscription bug

So uh. I scrubbed my subs and subscribed to Thor at christmas. I got Two Mercy Thompsons today…

 
Jan 20, 2015

Gus [Emeritus] 4326 posts

Topic: General / Subscription bug

Cancelled it. We’re hoping it gets fixed before next month. Susan is in the process of manually checking everything, it’s very involved.

 
Jan 19, 2015

Bast 3353 posts

Topic: General / What did you read today? (Possible Light Spoilers)

I’m finally getting caught up with Scalped. Picking it back up at Vol 8, 9 and 10. Just as great as I remembered.

 
Jan 19, 2015

Z-Man 390 posts

Topic: General / What did you read today? (Possible Light Spoilers)

Reading Copra Round 1 and the Dreadstar Hardcover…

Creator-owned is ruling the day right now…

 
Jan 19, 2015

hayfro 598 posts

Topic: General / Customer Support Forum Hotline 2014

awesome awesome job packing my last shipment. everything arrived perfect. thanks guys.

 
Jan 17, 2015

Undermom 42 posts

Topic: General / Subscription bug

Thanks Gus. And now The Wolf Among Us #1 which had previously been fixed after erroneously showing two copies shipping, has once again generated another copy in the shipping calendar.

Silly bug.

 
Jan 16, 2015

Gus [Emeritus] 4326 posts

Topic: General / Subscription bug

@Undermom – I regenerated it so that 47 shows up with the sub, which will make it show up under pending. 46 is still not attached, but I can’t affect that one it seems.

 
Jan 15, 2015

Undermom 42 posts

Topic: General / Subscription bug

Hi guys. I’m subscribed to Chew, and have two issues pending and showing in my Shipment Calendar as ordered from subscriptions, but Chew does not show in my Pending Subscriptions list.

 
Jan 13, 2015

christopherkgle 0 posts

Topic: General / Subscription bug

Thanks Gus!

Yeah I cancelled a few and will add them back, need to make a list on my side to track what, if any issues I’ll have to go grab individually.

I didn’t know about the post-foc business, but now that does make perfect sense…there seems to be a window where after FOC, a title will show as “out of stock” until it actually arrives, which I was not aware of until now.

 
Jan 13, 2015

Gus [Emeritus] 4326 posts

Topic: General / Subscription bug

Wytches 5 – I can ask Suz to add more orders. The system isn’t doing the correct things with post-initial order orderability at the moment.

Saga 25 – Suz added more copies so it can be ordered again. I’d regenerate your sub but it’s currently cancelled.

Grayson – #7 is post-FOC (final order cutoff), though maybe Suz can work magic. Otherwise it should go orderable again around Jan 28th. (The sub won’t pick it up at that point, you’d have to manually order a copy.) That doesn’t affect issue #8 in your sub, we haven’t generated the subs for the JAN solicits yet.

 
Jan 12, 2015

christopherkgle 0 posts

Topic: General / Subscription bug

One more question, sorry if this is annoying:

I have a sub to Grayson. It put the first 6 issues into my shipping calendar, but 7 is out of stock…even though it doesn’t come out until Feb.

So right now it looks like you can get me 1-6, but 7 is out of stock and that is causing it not to even add #8 to my calendar?

I’m just wondering why an issue is out of stock before it comes out?…and why would that block #8 from being added? Other titles like Batman are added through March.

Again, I’m sorry to ask so many questions, but I thought the point of subscribing was to avoid missing an issue, but if issues that don’t come out until Feb are already sold out, its just confusing to me.

My concern is obviously missing issues and/or having to watch my subscription calendar super closely to avoid problems.

Thanks! :-)

 
Jan 12, 2015

christopherkgle 0 posts

Topic: General / Subscription bug

Oh ok, I guess that wasn’t the bug then.

If it comes back in stock, will it get added to my calendar automatically?

If not I can scoop it up somewhere else.

Looks like you guys need to get SAGA back in stock also (same deal, have a sub but nothing is on the calendar yet).

Thanks!

 
Jan 12, 2015

hayfro 598 posts

Topic: General / Subscription bug

It’s because wytches 5 is out of stock so it can’t add it.

 
Jan 12, 2015

christopherkgle 0 posts

Topic: General / Subscription bug

Bug spotted in the wild:

I just added a sub to Wytches starting with issue 4.

Issues 4 and 6 have been added to my shipping calendar, and somehow, 5 is missing…

If you can add 5 into my ship calendar, that would be awesome.

:-)

 
Jan 8, 2015

Dan [Emeritus] 5539 posts

Topic: General / Subscription bug

We’re working to identify and fix a bug in our subscription code that is effecting some customers, and we’ll use this thread to try to keep people up to date. Please try to keep an eye on your account and let us know if anything is missing from any of your subscriptions, if a shipment is being triggered at the wrong time, or if anything else looks wrong. Until the bug is dealt with, we’ll be applying fixes on a per-customer basis, so please let us know if you’ve got a problem. The more data we get from you the better.

Thanks, folks!

 
Jan 8, 2015

Gus [Emeritus] 4326 posts

Topic: General / Customer Support Forum Hotline 2014

Dan’s mostly correct. I would just clarify that pending is when there are line items specifically pending for you. If you pause a subscription, it moves to non-pending because there is nothing waiting for you at that point.