From the Heavy Ink inbox, 3/5/09, posted here with the kind permission of the sender:
HI,
Just dropping a line to tell you what a hell of a job you guys are doing. I specifically want to commend you on the quality of your packaging.
I’m in Iraq. I initially set up my shipping to remain in the states but when I noticed you ship to APOs, I couldn’t resist waiting for my comics and I opted to have a large shipment sent over. I started to regret it though, wondering soon after it shipped if the box would survive the abuse military mail typically gets these days as it is ferried through the front lines. Well I received the package and was astonished by two things: the simplicity of the packaging, and the quality of the packaging. None of the floppies were worse for the wear. Not a dent or ding.
Conversely, I placed a back-issue order around the same time through an esteemed competitor of yours. You know, the one with supposedly “bomb-proof” shipping (no pun intended). Well I opened the box and unwrapped gobs of paper, shrink wrapping and cardboard supports only to find that my beloved comics, even though individually bagged and boarded, suffered a crippling blow to the bottom left corner. Every last one of them. Not even the hardcovers were spared. That’s war for ya.
I’m not one to obsess over the condition of my comics – I read them, I don’t frame them. But it’s nice to receive a book in generally good shape, especially if I want to turn it over for a meager sum at some point. Let’s face it, comics ain’t too cheap. I really appreciate you guys taking the time and effort to see that they are packaged in such a solid manner, arriving on my “doorstep” as if they were fresh off the press. Heavy ink, indeed.
Best Regards,
NAME WITHHELD, SSgt, USAF
Postscript: I subsequently changed my HI shipping address back to the states; not that I was worried about any future shipments, but because I’M ALMOST OUTTA HERE!
We’re delighted to hear that we have satisfied customers in the military. Thanks for your service!
